Even with proper setup, electronic ledger systems can have issues. This troubleshooting guide addresses common problems and their solutions.

OCR Not Reading Japanese Text Correctly

If your scanner or app is not recognizing Japanese characters accurately, first verify that your software supports Japanese OCR. Freee, Money Forward, and Yayoi have built-in Japanese OCR, but some generic scanning apps may not. Check the language settings in your software and ensure Japanese is selected.

For poor-quality receipts (faded thermal paper, wrinkled documents), try increasing scan resolution to 400 DPI or higher. If text remains illegible, manually enter the data and attach a clear photo of the receipt as a supplementary image.

banco Feed Not Syncing

When automatic banco feeds stop working, first check that your banco’s connection service is active. Some banks periodically require re-authorization. Log into your banco account and verify that the accounting software connection is still authorized.

If the issue persists, check for changes in your banco’s API or connection terms. Sometimes banks update their systems and accounting providers need time to adapt. Using CSV import as a temporary workaround is better than manually entering data.

Audit Trail Showing Gaps

An audit trail with gaps can raise red flags during a tax audit. Gaps typically occur when documents are moved between folders or systems outside the compliant software. Always import documents through the software’s designated interface rather than manually copying files.

If you discover gaps, document the reason and any available metadata. Contact your software provider’s support team for guidance on restoring a complete trail. In some cases, re-importing documents with proper timestamps can fix the issue.

software Not Compliant With Latest Law Changes

Tax laws change frequently. If your software does not reflect the latest requirements, first update to the latest version. Check the software provider’s website for compliance-related updates. If the update does not address the change, contact support and ask Acerca de their compliance roadmap.

Storage Space Running Out

High-volume document processing can consume storage quickly. Check if your software offers compression options for scanned images. Archive documents older than the minimum retention period, but verify retention requirements before deleting anything. Consider upgrading to a plan with more storage or moving to local plus cloud hybrid storage.

Resumen

Most electronic ledger issues are resolvable through systematic troubleshooting. Keep your software updated, maintain good backup practices, and know when to contact your software provider’s support for compliance-specific guidance.